Privacy Policy 2024

Last Updated: June 26^th, 2024

Version v1.1

Introduction

Welcome to Tourug, Uganda’s premium safari app (“we,” “our,” or “us”). Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile or Web apps (the “App”). Please read this privacy policy carefully. By using the App, you consent to the data practices described in this policy, which are in compliance with our obligations and your rights under Uganda’s Data Protection and Privacy Act, 2019 and Regulations.

Definitions and Interpretation

In this Privacy Policy the following terms shall have the following meaning;

“Account” means an account required to access and/or use certain functionalities of our App;

“Cookie” means a small text file placed on your computer or end-user device by the App when you visit certain pages of our App and/or when you use certain functionalities of our web app. Details of the Cookies used by Our Site are set out later below;

“App” means our web application at https://tourug.com and/or the Tourug smartphone application downloadable from the Apple App Store or the Google Play Store.

This Policy applies to your use of our mobile and/or web apps. Note that we have no control over how your personal data is collected, stored, and/or used by other websites that link to our apps. We recommend that you check the privacy policies of any such websites or apps before providing your personal data to them.

Information We Collect

We may collect and store the following information about you:

Personal Information

• Contact Information: Name, email address, phone number, and other contact details.
• Account Information: Username, password, and other information related to your account.
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Usage Data

• App Interaction: Information about your interaction with the App, such as pages visited, features used, and actions performed.
• Device Information: Information about your device, including device type, operating system, and unique device identifiers.
• Location Data: Precise or approximate location information from your device, this only if you grant us permission to access your location.
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Payment Information

• Transaction Details: When you make a purchase through the App, we collect payment details necessary to process the transaction. Payment information is stored by our payment processor and not on our servers.
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How We Use Your Information

We use the information we collect in the following ways:

• To Provide and Improve Our Services: Personalize your experience, respond to your inquiries, and improve the App’s functionality.
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• To Process Transactions: Facilitate purchases and other transactions made through the App.
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• To Communicate With You: Send you updates, promotional materials, and other information related to the App or our other services and products.
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• To Analyze Usage: Monitor and analyze usage trends to improve the App and develop new features.
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• To Ensure Security: Detect and prevent fraud, unauthorized access, and other security issues.
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• To “Know Your Customer”: or Customer Due Diligence under the law.

 

Sharing Your Information

We may share your information in the following situations:

• With Service Providers: We may share information with third-party vendors who perform services on our behalf, such as payment processing, data analysis, and email delivery.
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• For Legal Reasons: We may disclose your information if required to do so by law or in response to valid requests by public authorities.
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• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new owner.

 

Your Choices

You have several choices regarding your information:

• Access and Update: You can access and update your account information through the App.
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• Opt-Out: You can opt out of receiving promotional communications by following the unsubscribe instructions in those messages.
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• Location Data: You can disable location services on your device to prevent the App from accessing your location information.

 

Your Rights

As a data subject, you have certain rights we will uphold at all times, which include;

1. A) The right to be informed about our collection and use of your personal data. This Policy should tell you everything you need to know, but you can always contact us to find out more or to ask any questions.
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3. B) The right to access the personal data we hold about you. You can do this by contacting us using the address provided below.
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5. C) The right to have data about you rectified if any of your personal data held by us is inaccurate or incomplete. Please contact us about this using our contact details provided below.
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7. D) The right to be forgotten, i.e., the right to ask us to delete or otherwise dispose of any of your personal data that we hold. Please contact us using the details provided below.
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9. E) The right to restrict (i.e., prevent) the processing of your personal data.
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11. F) The right to object to us using your personal data for a particular purpose(s).
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13. G) The right to data portability. This means that, if you have provided personal data to us directly, we are using it with your consent or for the performance of a contract, and that data is processed using automated means, you can ask us for a copy of that personal data to re-use with another service or business in many cases.
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For more information about our use of your personal data or exercising your rights as outlined above, please contact us using the contact details provided below.

If you have any cause for complaint about our use of your personal data, you have the right to lodge a complaint with the Personal Data Protection Office in Uganda.

Third Parties whose content appears on our web or mobile app may use third-party cookies. Please learn how to control cookies. Note that we do not control the activities of such third parties, nor the data that they collect and use themselves, and we advise you to check the privacy policies of any such third parties.

Security

We take reasonable measures to protect your information from unauthorized access, use, or disclosure. However, no security system is completely impenetrable. Therefore, we cannot completely guarantee the security of your information held by us.

Children’s Privacy

The App is not intended for use by children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will take steps to delete it.

How Long We Keep Your Personal Data

We store data until it is no longer necessary to provide our services or until your account is deleted -whichever comes first. This is a case-by-case determination that depends on things like the nature of the data, why it is collected and processed, and relevant legal or operational retention needs in accordance with the law.

How and Where We Store or Transfer Your Personal Data

We will only store or transfer your personal data to countries that have adequate data protection standards/laws or where you have consented to the processing or storing of personal data outside Uganda. We may in certain instances such as for analytics purposes or for other reasons specified earlier share your data with external third parties, that may be based out of your jurisdiction. In any such case, we shall ensure any such data is transferred securely and following best practice in your jurisdiction.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by updating the “Last Updated” date at the top of this policy. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Address:

C/o Upepo Wa Afrika Safaris

Ground Floor, Arie Towers

Plot 16, Mackinnon Road

Nakasero, Kampala – Uganda

Postal Address: P. O. Box 7406 Kampala Uganda

Email address: info@tourug.com

Telephone: +256 778 388916

Social Media handles:

Facebook: TourugApps

X (Twitter): @TourugApps

Instagram: @TourugApps

By using the App, you agree to the terms of this Privacy Policy. If you do not agree with the terms, please do not use the App.